For boutique hotels & luxury properties
Your guests shouldn't have to wait. Or repeat themselves. Or wonder if anyone remembered what they love. PEPPR makes sure they never do.
"It's 4:03pm. Mrs. Chen ordered iced lemongrass tea at this time the last three days. Shall I have it ready at the pool bar before she arrives?"
These are the problems your competitors accept as normal.
Average hotel service request takes 22 minutes. Your guest expected 5. The 1-star review writes itself.
No queue. No assignment. No tracking. Just chaos in a group chat and hope that nothing falls through.
"Didn't I tell you last visit I'm allergic to feathers?" No memory. No recognition. No reason to come back.
Guest scans a QR code. Your team gets the request instantly. AI orchestrates everything in between.
Set up property, rooms, and service catalog in the admin console. Takes 30 minutes.
Generate unique codes for each room, lobby, and pool deck. Print and place.
Guests scan and book. Your team receives requests instantly. Providers get assigned automatically.
Every interaction teaches the platform. Nudges get smarter. Guests feel remembered.
Guests scan a QR code and get instant access to your full service menu. Book, track, done. No app download.
Live request queue with one-click assignment. SLA monitoring. Your front desk sees everything, misses nothing.
Your concierge gets AI-powered nudges: who needs attention, what they'll want next, and when to act.
Every preference stored. Every stay remembered. Returning guests feel recognized from the moment they arrive.
Every interaction teaches the platform. Guest patterns become predictions. Predictions become proactive service — before anyone asks.
"It's Tuesday, 6:45am. Mr. Hartwell has ordered a double espresso and the Financial Times at 7am every morning this week. The system has already notified your barista."
"The best service is the one you never had to ask for."
Traditional hospitality waits for a request. PEPPR detects the pattern, predicts the need, and prepares the response — so your team delivers before the guest even thinks to ask.
Three days of the same order? The system notices. Your concierge gets a gentle nudge on day four: "Shall we prepare the usual?"
A request stuck for 10 minutes? Your concierge is alerted instantly — long before the guest notices or complains.
The platform knows when guests typically need things — and surfaces suggestions to your team at exactly the right moment.
Guest returns six months later? The platform remembers every preference, allergy, and favorite. "Welcome back, Mr. Hartwell. Your usual room is ready."
We're hand-selecting 5 properties for our inaugural pilot. This isn't a free trial — it's a partnership.
Tell us about your property. If we're a good fit, we'll schedule a walkthrough within 48 hours.
3 pilot spots remaining — applications reviewed weekly
We'll review your property and get back to you within 48 hours.
Check your inbox for a confirmation.